Self Healing Systems
My 5 roommates and I spent 4 1/2 years coming up with a system for keeping our house clean that works. And we did! More importantly, we think we know how it works.
Our chore chart is a self healing system, and it shares characteristics with other self healing systems. It:
- uses simple rules
- expects & tolerates faults
- visualizes work
- encourages forgiveness
- discourages heroes
- is gameable
Perhaps the same traits that are keeping my house clean can ensure you deliver value to your customers.
Watch a lightning talk I gave about this system at SeaSPIN earlier this evening :